Refund Policy

Effective Date: January 1, 2024

Thank you for choosing Vivavideo. This Refund Policy explains our policies regarding refunds for purchases made through our service.

General Refund Policy

All sales are final. We do not offer refunds for any purchases made through Vivavideo, including but not limited to:

Video generation credits
Subscription fees
Premium features
Additional services
Extended usage plans

Exceptions

Refunds may be considered in the following exceptional circumstances:

Technical Issues

If our service experiences prolonged downtime (more than 72 consecutive hours)
If there are critical bugs that prevent you from using the core functionality
If we are unable to deliver the purchased product due to technical failures on our end

Billing Errors

Duplicate charges due to payment processing errors
Unauthorized charges that were not initiated by you
Incorrect pricing due to system errors

Refund Process

If you believe you qualify for a refund under the exceptions listed above:

Contact Us: Email us at support@vivavideo.ai within 7 days of the purchase
Provide Details: Include your order number, email address, and detailed explanation of the issue
Documentation: Provide any relevant screenshots or documentation supporting your claim
Review Process: We will review your request within 5-7 business days
Decision: You will be notified of our decision via email

Refund Timeline

If a refund is approved:

Credit Card: 5-10 business days
PayPal: 3-5 business days
Bank Transfer: 7-14 business days

Actual processing times may vary depending on your financial institution.

Partial Refunds

In some cases, we may offer partial refunds based on:

Usage of the service
Time elapsed since purchase
Specific circumstances of the request

Chargebacks

Initiating a chargeback without first contacting us may result in:

Immediate suspension of your account
Loss of access to all purchased products and services
Inability to make future purchases

We encourage you to contact us directly before initiating any chargeback procedures.

Service Credits

In lieu of monetary refunds, we may offer:

Service credits for future purchases
Extended access to premium features
Additional support or consultation time

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service after any changes constitutes acceptance of the new policy.

Contact Information

For refund requests or questions about this policy, please contact us at:

Email: support@vivavideo.ai
Response Time: Within 24-48 hours during business days

By making a purchase through Vivavideo, you acknowledge that you have read, understood, and agree to this Refund Policy.